Frequently Asked Questions

Below are some frequently asked questions (FAQs) about the SMART Programs. If the answer to your question isn't here, check the About or SMART Programs Training Requirements pages or contact us.

General FAQs

1. What programs do I need to take for my job?

See what the SMART Programs training requirements are to work in Alberta's liquor, gaming and cannabis industries. You may need more than one SMART Programs certificate for the work you do.

FAQs about your SMART Programs account

1. I can't remember my email address. The message on the Sign In page says, "Account not found", "This is not an online account", "This account is not enabled" when I am trying to sign in. What should I do?

Contact SMART Programs to get help accessing your account. Toll-free in Alberta, call 1-877-436-6336, Mondays through Fridays, from
8:15 a.m. until 4:00 p.m. You can also send us an email.

2. I didn't receive my account confirmation email, password verification email, or email purchase receipt. What should I do?
  • Check the Spam, Junk or Bulk mail folders of your email account.
  • Allow additional time to receive the message. Contact us if you don't receive it within 12 hours.
  • Purchase receipts are saved to the Order History page of your SMART Programs account. Sign in to see them.

If you can't find the email, please contact us.

3. I forgot my password. How can I sign into my account?

Click on the "Forgot Your Password?" hyperlink on the Sign In page to retrieve your password. Follow the on-screen instructions. If you don't remember the email address assigned to your account, please contact us.

4. How do I create an account?

Visit smartprograms.aglc.ca and click on Create Account. Enter your information into the correct fields on the Account Registrations page. Check each field to make sure the information is complete, correct and up-to-date. Then, click on the Submit button.

5. What is a Registered Gaming Worker number?

If you are a registered gaming worker at a licensed facility, see the AGLC-issued approval letter for your number.

Registered gaming worker positions are:

  • Bingo coordinator or satellite game controller
  • Bookkeeper or cashier
  • Cash cage, count room or hall advisor
  • Casino facility operator representative
  • Casino, games, hall or pull-ticket manager
  • Caller, seller or checker
  • Director or manager of security or security guard
  • Pit boss, pit supervisor or dealer
  • Slot attendant, cashier, manager or operator
  • Slot count room attendant

If your job is not listed here, the RGW field on your account can be left blank.

6. How do I update my address, place of employment or other account information?

You can update the information fields on your Personal Information page, except the Name and Date of Birth fields. Sign in to your account to update your information. Click on the [Edit] hyperlink beside the information you want to change, update and save your changes.

To update your account after a legal change of name, follow these steps.

If the date of birth needs to be corrected, send an email to info@dealusin.aglc.ca. Include your legal name and 12-digit SMART Programs Registration Number in the subject line. Include your date of birth with your request. SMART Programs will make the update for you.

Please use a personal email address on your account. Do not use one that belongs to someone else or an organization. Free email accounts are available from Gmail, Yahoo!, iCloud, Microsoft and other providers.

7. How do I change the name on my account?

To update your account after a legal change of name, follow these steps.

8. The birthdate on my account is wrong. How do I fix it?

Send an email to info@dealusin.aglc.ca. Include your legal name and 12-digit SMART Programs Registration Number in the subject line. Include your date of birth with your request. SMART Programs will make the update for you.

FAQs about the Deal Us In Phase One or Phase Two program materials

1. How much does the Deal Us In program cost?

There is no charge to take the Deal Us In Phase One or Phase Two program.

2. Can I buy a Deal Us In manual?

No. After you're certified, the program's content can be reviewed until 60 days before your certificate expires. Sign into your account to see it.

3. Can I print the Deal Us In program from your website?

No, program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.

4. I want to use some of the information in the Deal Us In program where I work, on our company website, or as part of a project. Do I need AGLC's permission before I use it?

Yes, you do. Deal Us In program content belongs to AGLC and is protected by copyright. Our logo and name are trademarked. Material may not be reproduced, in whole or in part, without the written consent of AGLC.

FAQs about the Deal Us In Phase Two online program

1. I want to get my Deal Us In Phase Two certification. How do I register?

Your SMART Programs account must show valid Deal Us In Phase One certification that does not expire within the next 30 days. Workers with expiring Deal Us In Phase One certification must renew it before registering for Phase Two.

Sign in and register for Deal Us In Phase One. Successfully complete it, and then register for Deal Us In Phase Two.

2. The website won't let me register into Deal Us In Phase Two. What's wrong?

Your SMART Programs account must show valid Deal Us In Phase One certification that does not expire within the next 30 days. Workers with expiring Deal Us In Phase One certification must renew it before registering for Phase Two.

Sign in and register for Deal Us In Phase One. Successfully complete it, and then register for Deal Us In Phase Two.

3. I have my Deal Us In Phase One certificate, but it's under a different account. Now I can't register for Deal Us In Phase Two. Can you help me?

Contact us to have your SMART certificates moved to one online account. Include your legal name, date of birth and Registered Gaming Worker number with your request, and the 16-digit SMART Registration Number for the account you're going to use.

After your certificates have been moved, sign in and register for Deal Us In Phase Two.

4. My Deal Us In Phase One certificate doesn't expire for another three weeks, but the website won't let me register for Phase Two. Can you fix this?

Your SMART Programs account must show valid Deal Us In Phase One certification that does not expire within the next 30 days. Workers with expiring Deal Us In Phase One certification must renew it before registering for Phase Two.

Sign in and register for Deal Us In Phase One. Successfully complete it, and then register for Deal Us In Phase Two.

5. I work in the Monitor Room. Do I need a Deal Us In Phase Two certificate?

AGLC policy does not require Monitor Room personnel to be Deal Us In Phase Two-certified.

Monitor Room personnel who have some Self-Exclusion program-related responsibilities are encouraged to complete Deal Us In Phase Two.

Licensee staff who occasionally work in another capacity must have all of the SMART Programs' certificates required for that position. See the Training Requirements page for more information.

FAQs about starting your Deal Us In Phase One or Phase Two online program

1. What are the minimum system requirements?
  • Operating system: Windows XP or newer or Mac OS 10.3 and newer
  • Browser: Internet Explorer (IE) 9, Mozilla Firefox 12, Google Chrome 18, Safari 5, Edge v.87, Opera v.72 and newer
  • Adobe Acrobat Reader, free download

Sound card, speakers and a stable, high-speed Internet connection are recommended.

Note: Security settings and/or other restrictions placed on public or work place computers or mobile devices may restrict users' access to some program or exam content, or limit some functions on the SMART Programs' websites. Contact the IT professional at your place of work for assistance, or use a computer or mobile device without these restrictions.

Browsers not listed above may not display program content correctly.

2. I registered for the Deal Us In online program, but now I can't find it. Where is it?

Sign in to your online account. If you don't remember your password, retrieve it here.

Click on "Program Options" from the menu bar. Choose "Online Training" from the drop-down menu. Read through the information, noting the date and time your program access ends. Plan your time so you can get certified before your access ends.

When you're ready to begin, click on STEP 2: View Course.

You must successfully complete your program within 30 days of the date and time of registration.

3. How do I start my online program?

Sign in to your account. If you don't remember your password, retrieve it here.

  • Click on Program Options from the menu bar. Choose Phase 1 or Phase 2 Online Training from the drop-down menu.
    • If you haven't registered click on the "Register" button to add the program to your account.
  • Read the Online Training page information. Note the date and time your program access ends. Complete all program requirements before your access ends.
  • Click on STEP 2: View Course. All program exercises and the questionnaire must be completed before you can take the exam.
  • When you're ready to take the test, click on STEP 3: Take Exam.

You must successfully complete your program within 30 days of the date and time of registration.

4. How many days do I have to get certified before the program is dropped from my account?

You must successfully complete your program within 30 days of the date and time of registration. Check the Online Training page of your SMART Programs account to see when your program access ends.

Incomplete programs will be dropped from your account. Previously completed work will not be saved.

5. Do I have to finish the program in one sitting?

No, you may enter and exit the program, sign in and out of your account, etc. as often as you like within 30 days from the date and time of registration. Your program access ends after the 30th day.

The online exam is timed. The clock cannot be stopped once the exam begins. If you accidentally close the test window, you can reopen it if the time limit has not expired. Completing the test in a single sitting is recommended.

6. Can I review the program before I take the test?

Yes, you can! Sign in to your account. Click on "Program Options" from the menu bar. Choose the program you're working on, and then click on STEP 2: View Course. Click on the Contents button to get to the section(s) you'd like to review.

If you're retaking the exam, check the Completion Status page of your account to find out which section(s) need more review. Click directly on the test score. Then, go back into the online program and take a few minutes to look through these sections before you try the exam again.

SMART Programs cannot provide feedback on specific test questions.

FAQs about your Deal Us In Phase One or Phase Two online exam

1. I'm ready to write the exam, but can't find it on the website. Where is it?

Sign in to your account. If you don't remember your password, retrieve it here.

Click on "Program Options" from the menu bar. Choose the program you're working on from the drop-down menu. If you've completed all program exercises and the questionnaire, click on STEP 3: Take Exam. Follow the on-screen instructions to take the exam.

2. How long is the test? Is there a time limit?

The exam has 20 questions. You have 45 minutes to complete it.

3. Once I start the test, can I exit and come back to it later?

If you accidentally close the test window, you can reopen it if the time limit has not expired.

4. Does the test need to be supervised?

No. The Deal Us In programs are designed so learners can get certified without the assistance of a third party.

The tests are closed book exams. Use of resources or supporting materials is not permitted.

5. How do I know if I passed my test?

After submitting your exam attempt, a message will appear on the screen, stating that you passed or did not pass the test.

If you passed, you can get proof of certification right away.

If you did not pass, find out which section(s) need more review. From the Completion Status page click directly on the program's test score. Then, go back into the online program and look through these sections before you try the exam again.

A score of 80% (at least 16 correct answers out of 20 questions) or higher is required to pass.

6. If I fail the exam, can I try it again?

Yes, you can! Each registration includes 5 exam attempts. Before retaking the test, look over your last attempt(s) to see which sections need more review.

From the Completion Status page, click directly on the test score. Look through these sections before taking the exam again.

SMART Programs cannot provide feedback on specific test questions.

7. How can I see the test questions I got wrong?

From the Completion Status page, click directly on the test score. Look through these sections before taking the exam again.

SMART Programs cannot provide feedback on specific test questions.

8. Who can see my marks?

Details about your test attempt belong to you, the learner. SMART Programs' staff and AGLC Inspectors have access to this information to administer the programs, confirm program completion and enforce Alberta laws and AGLC's policies.

AGLC cannot share information with third parties without the learner's consent. For more information, see the Privacy Statement page. To protect your account and information, do not share your sign in credentials with anyone.

FAQs about your Deal Us In Phase One or Phase Two certification

1. What is proof of certification?

Licensee staff must provide proof of certification at the request of an AGLC Inspector.

Proof of certification includes:

  • paper printed certificate that has a QR code,
  • a plastic card that does not have a QR code or
  • clear images of either of the above (i.e., photograph or screen shot) saved to the staff member's mobile device.

Proof of certification is saved to your SMART Programs account for 5 years from the date of issue.

2. Can I get proof of my certification after I pass the test?

Yes! Proof of certification is saved to your SMART Programs account for 5 years from the date of issue. Licensee staff must provide proof of Deal Us In certification at the request of an AGLC Inspector.

3. How do I show that I'm certified?

Proof of certification is saved to your SMART Programs account for 5 years from the date of issue. Licensee staff must provide proof of Deal Us In certification at the request of an AGLC Inspector.

4. My certification card has been lost/stolen. Can I get a replacement?

SMART Programs no longer issues plastic certification cards.

Proof of certification is saved to your SMART Programs account for 5 years from the date of issue. Licensee staff must provide proof of Deal Us In certification at the request of an AGLC Inspector.

5. What is this? QR code How is it used?

This is a QR, or Quick Response code. It is a two-dimensional barcode that includes information arranged in a simple black and white pattern. It can be read by an imaging device, such as a mobile device with a camera and QR code reader. After the code has been scanned, the QR reader changes the code to open a mobile URL, place a phone call or shows information.

The QR code on your SMART certificate includes details about your certification. It can be read only by AGLC Inspectors and administrators of the SMART Programs.

FAQs about recognizing certification acquired in another province

1. I have certification from another provincial training program. Can I use it to work in Alberta?

If your responsible liquor service certificate was issued by another Canadian jurisdiction within the last 5 years, you can apply to have it recognized.

Certificates issued by other training programs are not accepted by AGLC Inspectors.

Equivalency will not be granted for responsible liquor service certificates issued more than 5 years ago. Certification issued outside of Canada will not be recognized. Equivalency is not granted for any other SMART Program at this time.

To find out if your ProServe certificate is recognized in another province, contact that province's program administrators.

Note: Legislation and policies are different in every province. Licensees are responsible for ensuring their workers understand and follow all Alberta laws and policies for the work they do.

FAQs about recertification

1. Does my certification expire? How do I renew it?

Workers must renew expiring certification before the expiration date on their certificate(s) if they are still working in a position where the certification is required.

Upon renewal, proof of certification is saved to your SMART Programs account for 5 years from the date of issue. Licensee staff must provide proof of certification at the request of an AGLC Inspector.

2. If I have a Deal Us In Phase Two certificate, do I also have to renew my certificate for Deal Us In Phase One?

If you work in a position where certificates for Deal Us In Phase One and Phase Two are required, you must maintain certification for both programs.

See the SMART Programs training requirements page to learn what certificates are required for the work you do.

3. How will I know when to renew my certificate?

An email will be sent to the address on your SMART Programs account, reminding you that your certificate will expire within 60 days. Contact us to recertify earlier.

Responses to SMART Program inquires may be delayed and some customer service features may be unavailable due to the impact of the COVID-19 coronavirus.

Thank you for your patience and understanding.