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Deal Us In - Online Course
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Deal Us In Casino Staff Training is mandatory for all casino and racing entertainment centre (REC) full-time and part-time registered gaming workers.
In this program, you will learn:
- How to do your duty of care and prevent foreseeable harm
- The importance of working as a team to keep patrons safe
- Basic gambling ideas and how gambling works
- The signs of healthy, responsible gambling
- How to recognise the signs of high-risk gambling and gambling addiction
- What to say to players whose beliefs about gambling are not true and may be harmful
- What to do if a player asks you for information or help
- How GameSense and the GameSense Advisors can help you do your job responsibly
- Facts about alcohol and intoxication
- The laws, policies and best practises for dealing with problem customers: minors, intoxicated patrons, VSE program registrants and patrons involved in illegal activities
AGLC policy requires industry workers to be certified with all SMART certifications required for their respective position(s) within 30 days of their employment start date, or before the expiry date noted on the certificate(s). AGLC policies are online at aglc.ca.
Click here to see a complete list of liquor and gaming positions requiring Deal Us In and other SMART certifications.
Time to complete: 30 days
Learn and take the exam online. Audio support is provided.
The minimum system requirements are:
- Operating system: Windows XP and newer, or Mac OS 10.3 and newer
- Browser: Internet Explorer (IE) 9, Mozilla Firefox 12, Google Chrome 18, Safari 5, Edge v.87, Opera v.72 and newer
- Adobe Acrobat Reader, free download
Sound card, speakers and a stable, high-speed Internet connection are recommended.
Time to complete: 30 days from the date and time of program registration.
Note: AGLC policy requires liquor and gaming industry workers to have the certification(s) required for their position(s) within 30 days of their employment start date or before their current certificate expires.
You have 30 days from the date and time you registered for this program to successfully complete it.
Languages available: English
How to register: Click on the Register button. Follow the on-screen instructions to complete the program.
Cost: No charge.
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