For more information about the Deal Us In program, please see the questions below. If the answer to your question isn't here, check the Frequently Asked Questions (FAQ) or SMART Programs Training Requirements pages. If you need more help, please contact us.

1. What is Deal Us In?

Deal Us In is a social responsibility training program that educates registered gaming workers at Alberta casinos and racing entertainment centres to recognize the differences between healthy and at-risk gambling behaviour. Workers also learn how to appropriately respond if someone at their facility appears to have a problem with gambling.

Deal Us In has two phases. In Phase One, you will learn:

  • How to do your duty of care and prevent foreseeable harm,
  • The importance of working as a team,
  • How gambling works,
  • To recognize the signs of healthy and unhealthy gambling behaviour,
  • Some gambling myths and facts,
  • About GameSense: How gambling and the games work, the odds and randomness of gambling and how to play for fun,
  • Facts about alcohol and intoxication and
  • The laws, policies and best practices that help you respond to problem situations at gaming facilities.

Phase Two explains how to respond appropriately to front-line staff referrals and conduct patron interventions. Staff also learn how to help patrons self-exclude from Alberta casinos and racing entertainment centres.

2. What are the benefits of having a Deal Us In certificate?

Deal Us In helps registered gaming workers recognize healthy and at-risk gambling behaviour so they are well-prepared to do their jobs in socially responsible ways. It also includes information about GameSense, a program that helps players make informed choices about their gambling. Learning about some of Alberta's gaming laws and AGLC policies helps workers provide safe, responsible service.

Workers who are well-trained and supported by their managers and supervisors make a difference. Programs like Deal Us In and GameSense promote informed decision-making, fun and healthy play and industry sustainability.

3. Who has to be Deal Us In-certified?

Deal Us In - Phase One:

Deal Us In Phase One certification is mandatory for all full and part-time registered gaming workers at Alberta casinos and racing entertainment centres. This includes:

  • Games managers (major and minor casinos),
  • Pit supervisors, pit bosses, and dealers,
  • Directors of security, managers of security, security guards, surveillance managers and Monitor Room personnel,
  • Slot managers, slot supervisor and slot operators: slot attendants, slot cashiers and slot cash room attendants,
  • Cash cage advisors and Count Room advisors and
  • Casino managers and casino facility licensee representatives.

Deal Us In - Phase Two:

Deal Us In Phase Two certification is mandatory for casinos' and racing entertainment centres' registered gaming workers in the following positions:

  • Supervisors,
  • Managers and
  • Security staff.

A Deal Us In Phase One certificate that is more than 30 days from expiry is required to register for Deal Us In Phase Two.

4. When do I have to be certified?

Workers requiring Deal Us In certification must be certified within 30 days of their employment start date or before the expiration date on their certificate.

More information about Deal Us In policies is in AGLC's Handbooks or Terms & Conditions and Operating Guidelines. Gaming legislation and policies are online at aglc.ca.

5. Who does not need Deal Us In certification?

Deal Us In certification is not required for staff working full-time or part-time as:

  • Kitchen staff,
  • Bus persons,
  • Cleaning staff or
  • Volunteers.
6. What happens if I do not comply?

Deal Us In certification is mandatory for all full- and part-time registered gaming workers employed at Alberta casinos and racing entertainment centres. Licensee staff must provide proof of Deal Us In certification at the request of an AGLC Inspector.

Licensees with uncertified staff could face penalties such as a warning, fine, licence suspension or licence termination.

AGLC's liquor and gaming policies are online at aglc.ca.

7. What do I need to know after I'm certified?

Registered gaming workers with supervisory or security responsibilities must also be ProServe-certified. Other SMART certification may also be required.

Policy and program content may change after workers are certified. Licensee staff are responsible for reviewing program content and AGLC's policies to keep their knowledge current.

AGLC's liquor and gaming policies are online at aglc.ca.

8. I have questions about my program and certificate. Where can I find more information?

See the Frequently Asked Questions and Contact Us pages, or contact SMART Programs:

Phone: Toll-free in Alberta at 1-877-436-6336, Mondays through Fridays, from 8:15 a.m. until 4:00 p.m.

Note: Our office is closed on weekends, statutory holidays, and December 24th through January 1st.

Fax: 780-651-7626, to the attention of AGLC SMART Programs.
Email: info@dealusin.aglc.ca
Mail: SMART Programs
c/o AGLC
50 Corriveau Avenue
St. Albert, Alberta T8N 3T5

Responses to SMART Program inquires may be delayed and some customer service features may be unavailable due to the impact of the COVID-19 coronavirus.

Thank you for your patience and understanding.