Welcome to Deal Us In Casino Staff Training

Deal Us In is a social responsibility training program that educates licensee staff at Alberta casinos and racing entertainment centres to recognize the differences between healthy and at-risk gambling behaviour. Workers also learn how to appropriately respond if someone at their facility appears to have a problem with gambling.

Deal Us In Phase One certification is mandatory for all casino and racing entertainment centre facility licensees' registered gaming workers. It is also mandatory for Host First Nations Charitable Casinos' Charity Workers.

Deal Us In Phase Two teaches management, supervisory employees, and security staff how to check in, step in and follow up with patrons. Staff also learn how to help patrons self-exclude from Alberta casinos and racing entertainment centres. Deal Us In Phase One and Phase Two certification is mandatory for registered gaming workers in these positions.

What is Deal Us In Casino Staff Training?

Deal Us In is a social responsibility training program designed to educate Casino and REC Facility Licensees and their staff on how to recognise the differences between responsible and problem gambling behaviour and appropriately respond to someone who may have a problem with gambling.

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What will I learn?

Deal Us In Phase One:

In this program, you will learn:

  • How to do your duty of care and prevent foreseeable harm
  • The importance of working as a team to keep patrons safe
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Who needs to take this program?

Deal Us In certification is mandatory for all full-time and part-time registered gaming workers. This includes:

  • Games managers (major and minor casinos)
  • Pit supervisors, pit bosses and dealers
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Need proof of your certification? No problem.

Licensee staff must provide proof of Deal Us In certification at the request of an AGLC Inspector. Proof of Deal Us In certification includes:

  • paper printed certificate that has a QR code
  • a plastic card that does not have a QR code
  • clear images of either of the above (i.e. photograph or screen shot saved on the staff member's mobile device/phone)

Proof of your certification can be accessed from the Personal Information and Completion Status pages of your SMART Programs account. Sign in to print a copy of your certificate or save an image of it to your mobile device.

If you can't access your certificate, send us an email or call 1-877-436-6336, toll-free in Alberta, between 8:15 a.m. and 4:00 p.m., Mondays through Fridays. The SMART Programs office is closed on weekends, statutory holidays and from December 24 through January 1st.

Responses to SMART Program inquires may be delayed and some customer service features may be unavailable due to the impact of the COVID-19 coronavirus.

Thank you for your patience and understanding.