If you would like more information about the Deal Us In program, see the questions below. If the answer to your question isn't here, please check the Frequently Asked Questions (FAQ) or SMART Programs Training Requirements page. If you don't find what you're looking for or if you need more help, please contact us.

1. What is Deal Us In?

Deal Us In is a social responsibility training program designed to educate Casino and REC Facility Licensees and their staff on how to recognize the differences between responsible and problem gambling behaviour, and appropriately respond to someone who may have a problem with gambling.

Deal Us In has two phases. In Phase One, you will learn:

  • How to do your duty of care and prevent foreseeable harm
  • The importance of working as a team to keep patrons safe
  • How gambling works
  • How to identify healthy, responsible gambling, as well as high-risk gambling and gambling addiction
  • How to respond to players whose gambling beliefs are false, and to players who ask for information or help
  • How to use GameSense and the GameSense Advisors to do your job responsibly
  • Facts about alcohol and intoxication
  • The laws, policies and best practices for dealing with problem customers: minors, intoxicated patrons, players who have self-excluded, and anyone involved in illegal activities

Phase Two is more intensive training for all supervisors, managers and security staff at Alberta Casinos and RECs (all supervisors, managers and security staff).

Phase Two explains how to respond appropriately to front-line staff referrals and conduct patron interventions. Staff also learn how to help patrons self-exclude (ban) themselves from all Alberta casinos and racing entertainment centres.

2. What are the benefits of having a Deal Us In certificate?

Deal Us In helps to educate registered gaming workers about responsible and problem gambling so that they are well-prepared to do their jobs in a socially responsible way. Workers who are well-trained and supported by their managers and supervisors make a difference. Responsible gambling programs like Deal Us In help to provide balance in the industry. It's the right thing to do and it's good business.

The Deal Us In program also includes information about GameSense, a program designed to help players make informed choices about their gambling. Deal Us In and GameSense support casinos' and Racing Entertainment Centres' (RECs') registered gaming workers' efforts to adopt industry best practises, promote healthy attitudes towards gambling and respond appropriately to players needing help or more information.

3. Who has to be Deal Us In-certified?

Deal Us In - Phase One:

Deal Us In Phase One certification is mandatory for all full-time and part-time registered gaming workers. This includes:

  • Games managers (major and minor casinos)
  • Pit supervisors, pit bosses, and dealers
  • Directors of security, managers of security, security guards, surveillance managers and Monitor Room personnel
  • Slot managers, slot supervisor and slot operators (slot attendants, slot cashiers and slot cash room attendants)
  • Cash cage advisor and Count Room advisor
  • Casino managers and Casino Facility Licensee representatives

Note: Deal Us In Phase One certification is acceptable in lieu of Reel Facts certification at casinos and Racing Entertainment Centres (RECs) where staff may have involvement with VLT patrons.

Deal Us In - Phase Two:

Deal us in Phase Two certification is mandatory for casinos' and RECs' registered gaming workers in the following positions:

  • Supervisors
  • Managers and
  • Security staff

Deal Us In Phase One certification is a prerequisite for Deal Us In Phase Two certification.

Other SMART Programs certification(s) may be required for the work staff do. Click here to see the certifications required for various positions in the liquor and gaming industries, as well as the associated costs and the timelines for each program.

4. If I have completed Deal Us In Phase Two, do I also have to renew my certification for Deal Us In Phase One?

Yes, you do.

Deal Us In Phase Two certification is mandatory for individuals working full-time or part-time as a registered gaming worker in the following casino or REC positions:

  • Supervisors
  • Managers and
  • Security staff

Deal Us In certification(s) must be maintained by successfully repeating the Deal Us In Phase One (and Phase Two, as required), including passing the exam(s), before the certification expiration date(s).

Deal Us In Phase One certification is a prerequisite for Deal Us In Phase Two certification.

5. When do I have to be certified?

Persons requiring Deal Us In certification must be certified within 30 days of their employment start date or before the expiration date on their certificate.

More information about Deal Us In policies is in Section 1.7 of the Casino Terms and Conditions and Operating Guidelines, Section 1.14 of the Racing Entertainment Centre Terms and Conditions and Operating Guidelines, or Section 1.8 of the Host First Nations Charitable Casino Policies Handbook. Gaming legislation and policies are online at aglc.ca.

6. Who does not need Deal Us In certification?

Deal Us In certification is not required for staff working full-time or part-time as:

  • Kitchen staff
  • Bus persons
  • Cleaning staff or
  • Volunteers
7. What happens if I do not comply?

Licensees with uncertified staff could face penalties such as a warning, fine, licence suspension or licence termination.

AGLC's liquor and gaming policies are online at aglc.ca.

8. What do I need to know after I'm certified?

Policy and program content may change after workers are certified. Licensees and industry workers are responsible for reviewing the program content and AGLC policies (Casino Terms and Conditions and Operating Guidelines, Racing Entertainment Centre Terms and Conditions and Operating Guidelines, Host First Nation Charitable Casino Policies Handbook, Licensee Handbook) periodically to keep their knowledge current.

Casino and REC Facility Licensees and Host First Nations' Charity Workers must keep a log of employees who are Deal Us In-certified, including the following information:

  • Which phase(s) of certification the employee has completed
  • Employee name as it appears on the certification card
  • SMART Programs registration number; and
  • Expiry date

Note: Logs are subject to review by the AGLC.

AGLC's liquor and gaming policies are online at aglc.ca.

9. I have questions about my Deal Us In certification. Where can I go to find more information?

More information can be found under the HELP menu on the Frequently Asked Questions (FAQ) and Contact Us pages.

You can also contact SMART Programs office:

Phone: Toll-free in Alberta at 1-877-436-6336, Mondays through Fridays, from 8:15 a.m. until 4:00 p.m.
Fax: 780-651-7626, addressed to the attention of the SMART Programs office.
Email: info@dealusin.aglc.ca
Mail: SMART Programs
c/o Alberta Gaming and Liquor Commission
50 Corriveau
St. Albert, Alberta T8N 3T5
In Person: We're at the AGLC Head Office in St. Albert. Click on the map to find us.

Note: The SMART Programs office is closed on weekends, statutory holidays, and from December 24th through January 1st.