Welcome to Deal Us In CASINO Staff Training the Responsible Gambling training program for casino staff.

In this course, you will learn about:

• Responsible gambling - what it is and how registered gaming workers employed at casino and racing entertainment centres (RECs) can promote healthy attitudes towards gambling
• Problem gambling and some of the signs of gambling addiction
• The words and actions that tend to reinforce the gambler's myths that lead to unhealthy behaviours and how to avoid their use, and
• Programs and services that are available to help reduce the incidence of problem gambling.

There is an exam following the completion of the program. Participants may go back and review the lessons before taking the exam. Registered gaming workers who pass the exam will receive a certificate of completion.

Haven't received your Deal Us In certificate yet? No problem.

Depending upon how you completed Deal Us In, you can use one of the following methods to obtain temporary proof of successful course completion. This temporary proof is accepted by all AGLC inspectors.

Online students

If you took the online course, simply log on to your Deal Us In account, select "My Account" from the menu, then "Personal Information" from the drop-down menu. The bottom of the sheet will list your Deal Us In exam completion date and can be printed off for your employer. A second copy should be kept on your person while you are at work. AGLC inspectors will accept this print-out as proof of your training.

Seminar

If you took your training in a facilitated seminar or through the self-directed program, please call 1-877-436-6336 (between the hours of 8:15 am and 4:00 pm) and tell the responding Hotline operator you're calling about the temporary Deal Us In documentation. When you speak with a SMART Training representative you will be asked for a personal e-mail address and you will be given online access and assigned a temporary password to your account.

Other info

Please confirm that the mailing address on your SMART Training account is complete (includes unit number and postal code) and accurate. You should receive your official Deal Us In certificate within two or three weeks after the exam has been received by the AGLC. If you have not received your certificate in this time frame, or if you have any other questions, please call 1-877-436-6336.

Questions about casino policies and procedures?

View the handbooks online!