Deal Us In Casino Staff Training is mandatory for all casino and racing entertainment centre (REC) full-time and part-time registered gaming workers.

In this program, you will learn:

  • How to do your duty of care and prevent foreseeable harm
  • The importance of working as a team to keep patrons safe
  • Basic gambling ideas and how gambling works
  • The signs of healthy, responsible gambling
  • How to recognise the signs of high-risk gambling and gambling addiction
  • What to say to players whose beliefs about gambling are not true and may be harmful
  • What to do if a player asks you for information or help
  • How GameSense and the GameSense Advisors can help you do your job responsibly
  • Facts about alcohol and intoxication
  • The laws, policies and best practises for dealing with problem customers: minors, intoxicated patrons, VSE program registrants and patrons involved in illegal activities

AGLC policy requires industry workers to be certified with all SMART certifications required for their respective position(s) within 30 days of their employment start date, or before the expiry date noted on the certificate(s). AGLC policies are online at aglc.ca.

Click here to see a complete list of liquor and gaming positions requiring Deal Us In and other SMART certifications.

Time to complete: 30 days

Minimum System Requirements:

  • Operating system: Windows XP and newer, or Mac OS 10.3 and newer
  • Browser: Internet Explorer (IE) 9, Mozilla Firefox 12, Google Chrome 18 or Safari 5 and newer
  • Adobe Flash version 9 or higher to play the videos
  • Adobe Acrobat Reader, free download
  • Sound card and speakers are recommended
  • Stable, high-speed Internet connection is recommended

NOTE: Security settings and/or other restrictions placed on computers in public places or businesses may restrict users' access to some course content, the online exam or limit some functions on the SMART Programs website. Contact the IT professional at your workplace for assistance or use a computer/wireless device without these restrictions. Browsers not listed above may not display program content correctly.

Time to Complete: 30 days

Workers requiring Deal Us In certification must be certified within 30 days of hire.

Languages Available: The online program and exam are in English.

More information about Deal Us In is on the About and FAQ pages of this site. Click here to see if other SMART certifications are required for the work you do.

For help with registration, please contact us. Toll-free, we can be reached at 1-877-436-6336, Mondays through Fridays, from 8:15 a.m. until 4:00 p.m. The SMART Programs office is closed on weekends, statutory holidays, and from Christmas Eve through New Year's Day.

System Requirements
  • Operating system - Windows XP and newer; or Mac OS 10.3 and newer
  • Browser - Internet Explorer (IE) 9, Mozilla Firefox 12, Google Chrome 18 or Safari 5 and newer
  • Adobe Flash version 9 or higher, to play the SMART Programs videos
  • Adobe Acrobat Reader, free download
  • Sound card and speakers are highly recommended
  • Stable, high speed Internet connection is recommended
Sign In/Create Account to enroll in this program.